REMOTE IT HELPDESK DEPLOYMENT

THE GOAL

To maximize productivity in three client sites located across different continents and timezones.

OUR SOLUTION

Operating across multiple locations is always difficult to cover for a business that has a single in-house IT team. But because their sales and support functions rely on the stability of both their network connection and other relevant technology, they wanted to ensure that all systems are 100% reliable.

To address this need, our partner hired us to provide remote IT support services. Our main tasks involved responding to technical concerns, system issues, network problems, regular maintenance of servers, systems and networks twenty-four-by-seven. The remote IT support system we put in place was able to cover all three sites and timezones.

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THE RESULTS

Since providing them with our services, our client has seen a steady growth in their sales production as well as an increase of up to 30% in operational capacity. This was made possible because there was less wait time for their staff when they encounter technical issues and there was less down time on the systems because of the preventive maintenance checks conducted by our team.