SALES SUPPORT AUGMENTATION

THE GOAL

To speed up the ordering process and improve customer experience of the company's B2B clients.

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OUR SOLUTION

We integrated a team of accounts analysts and a team of sales administration specialists with our partner's onshore teams. Our task entailed real-time processing of accounts payables and receivables as well as completing the order validation and invoicing process on behalf of our partner's sales team.

THE RESULTS

By augmenting our partner's existing sales support staff, their clients' wait times from placing the order, to confirmation and releasing by at least 50%. As a result, our partner is able to process more orders while maintaining a high-level of client satisfaction.